Warranty Coverage:

Our comprehensive 3 Year warranty includes labor and parts cover, fault finding and repair over a 3-year period.

Return postage costs for faulty items are covered for the initial 6 months of product ownership.

We also provide Life-time Technical Support. Even if a fault develops after the 3-year parts cover period has expired, we will still try to fix any issues or diagnose the cause and advise you on required component upgrades.

Remote Desktop Support is included in our warranty, allowing us to effectively diagnose up to 90% of non-hardware issues without the need to return the item. Please note that your PC must have the ability to power on for this aspect to be used.

Platinum Protection Plan: We offer the Platinum Protection Plan with any Kraken PC or component bundle. This plan covers each component against any hardware fault for a full 3 years from the date of delivery. In the unlikely event of a fault occurring during this time, we will swap the part for a replacement for the first 3 months at no return cost.

Warranty Limitations: The warranty is non-transferable and will only be valid for the original buyer of the product. We cannot offer our warranty to third parties.

• Exclusions to Cover: The warranty does not cover the following:
• Software issues or faults caused by accidental damage.
• PC repairs/modifications not performed by Kraken PC.
• Damage incurred due to poor packaging when returning an item to us. We strongly recommend keeping the original packaging to prevent damage upon return.

Issues arising from the addition of third-party components (internal or external) are not covered by the PC’s warranty.

• Items Being Returned (Faulty/Unwanted): When returning an item to us, please follow these instructions:Packaging:
• Pack the item in its original box and include all provided accessories.
• Ensure the item is suitably packed to avoid damage, as this will not be covered under your warranty and may require you to pay for the replacement of the damaged item.
• Make sure the RMA (Return Merchandise Authorization) number is clearly visible on the outside packaging. Items returned without the RMA number will be rejected and returned back to you without testing.
• Do not write directly onto the product packaging. Instead, write on brown packing paper, envelope, jiffy bag, or brown outer box.
• Please do not include anything not purchased from us or not listed on the RMA, as these items will not be tested unless specifically advised by us.

Condition:

Items being returned must be in good condition. Items covered in dirt, water, or other debris may be rejected due to poor condition, and the warranty may become null and void.

Terms and Conditions:

• Items returned after 28 days may be required to be sent back to the manufacturer for repair or replacement directly with them, which can take up to 4 weeks.
• RMA numbers are valid for 14 days from the date of issue.
• Items returned for refund may be subject to a usage fee of up to 30%.
• A restocking fee may be applied if there is considerable wear and tear to the item or packaging, up to 50%. If you do not agree, the items will be dispatched back to you at your own cost.
• We are not responsible for any returned items lost or damaged in transit.
• Refunds on faulty items will not be issued until they have been tested and confirmed faulty.
• You may be subject to a testing fee and return postage costs for items confirmed NFF (no fault found

Data Recovery

All data stored on products sold by Kraken Pc’s  is at the users own risk. We do not offer a data recovery service in case of product failure. Customer are advised to make regular backups of data to another device in case of failure. Some storage devices may have data recovery provided by the manufacture. In this case we recommend going directly to the manufacture to claim this

For a full list of Terms & conditions please visit our website via the link below

Testing

• All returned items not returned in accordance with the Consumer Rights Act 2015 are tested by KRAKEN PC’S technicians. Any item found to be not faulty will be subject to a per hour charge of £15, there is a day rate charge which is this over an 8 hour period. If collected or a shipping label is issued a £10 + return shipping + VAT charge will also be added if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. This does not affect your statutory rights.

Packaging

• Returned items should be packaged securely to prevent any damage and shipped in a plain outer box.

Modified Goods

• Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
• Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Consumer rights Act 2015.
• Any returns received without out a Returns (RMA) number clearly visible will be refused. Any return must be received by KRAKEN PC’S Ltd. within 14 days of being issued.

* Exclusions to cover:

– Software issues or faults caused by accidental damage are not covered under the warranty.

– PC repairs/modifications not performed by KRAKEN PC’S Limited will void the warranty.

– Damage incurred due to poor packaging when an item is returned to us is not covered. If being returned for a refund, a charge will apply to replace damaged parts. We strongly recommend customers keep the original packaging to prevent damage upon return.

 

(Adding certain internal components may not necessarily void a PC’s warranty, however any issues which may arise from the addition of 3rd party components are not covered by the PC’s warranty).

Modified Goods Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided. Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Consumer rights Act 2015. Any returns received without out a Returns (RMA) number clearly visible will be refused. Any return must be received by KRAKEN PC’S Ltd. within 14 days of being issued.

Faulty Items More Than 30 Days after Receipt

• If you are reporting faulty goods more than 30 days after receipt, then we strongly recommend that you contact the manufacturer directly for a warranty repair/replacement. This is often the quickest way to have a fault rectified. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
• We will only deal with the warranty after 30 days if the manufacturer does not offer this service. This does not affect your statuary rights.
• TVs and Monitors. If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of KRAKEN PC’S’ Suppliers and thus KRAKEN PC’S conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.

Consumer Rights Act 2015

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